Benefit from the know-how of our certified technicians

At Hexatek, we observed that good working equipment management, all labels mixed up, often result in headache! That's why Hexatek put in place an equipment maintenance service.

Protection by contract or call

The equipment maintenance service is offered with a contract or by call. Business which wants to set up an annual budget may wish to sign a maintenance contract with Hexatek, who will guarantees an intervention service 5d/9d or 7d/24h, on parts and labour. This contract also provides you some preventives inspections.

Hexatek also offers a repair service on call, which consists in an intervention service on demand, if needed. The repair can be done on site, which guarantees a speedy execution and a better commodity, or it can be done in our workshop, for a more economic service.

Quick intervention and total availability

The Hexatek experts knows that time is money. In order approve this statement, the delay of reply is about one hour or less, in case of a major breakdown. In addition, this service is available 24 hours on 24, 7 days a week.

Certified experts team

All Hexatek technicians possesses an extensive knowledge of IBM systems. We hired them very carefully, they receive the best continuing formation and they really care about your requests.

In stock quality parts

Because it is crucial to intervene quickly, Hexatek possesses an important parts reserve to minimize the repairs execution time and also has a huge workshop which is equip with the latest technologies of equipments.

Here are the types of equipment covered by Hexatek service :

• IBM servers such as: iSeries (AS/400) & IBM pSeries (RS/6000);
• HP/Compaq servers & others
• IBM PC, HP, clones & others
• Terminals (Twinax, Coax, Serie, Capio, Winterm)
• Laser, matrix, bands or thermal transfer printers
• Closely related equipments (backup units, modems, controller, concentrators, commutators & others)

Authorized service center

Hexatek is an authorized service center for still under warranty products of the following labels: HP, Lexmark, Kyocera, Fujitsu...

Available plans

• A1 service: On site service, included parts and labour, 24 hours - 7 days
• A4 service: On site service, included parts and labour, 9 hours - 5 days
• Personalized plan: If your needs are else, you can contact one of our specialists who will help you to set up a specific plan for your business needs

For more information on this subject in PDF format.